FAQs

Receive 1 FREE Night of Boarding

Offer requires 3-night minimum stay. Valid for new Boarding clients.

Multi-Pet Families Enjoy 20% Off

Valid for family pets staying in the same room.

Dog Boarding FAQ

Where will my pet stay overnight?

When pets are not out enjoying activities, they are comfortable in their own private rooms. Sleeping without a group of dogs, means more rest time for your pet and none of the stress of “cage free” facilities. All rooms span from floor to ceiling, have privacy panels, raised beds with comfy cushions and are climate controlled. Ask about outdoor patio rooms located at our 288 South location!

I have multiple dogs…can they stay together?

Dogs that live in the same household and are owned by the same pet parent are able to share a room. Be sure to tell the Reservation Specialist about their temperament and living situation so we can match them to the perfect accommodations!

Who will be taking care of my pets?

All of our staff members are highly trained, pet-loving professionals who can’t wait to serve you and your pets. Each staff member works in a dedicated department and receives specific training for their position. From Reservation Specialists helping to plan your pet’s vacation to the Activities Counselors playing with your pet and the Lodging Techs serving meals and providing clean accommodations, we all have a part in making you and your pet’s experience meet all your expectations.

Do I need to pack food?

We serve high quality NutriSource dog food that’s easy on even the most sensitive stomach. Unless your pet has allergies, we recommend our high quality food. If you do decide to bring your pet’s own food, please be aware we cannot accept food containing bones. If your pet happens to have a raw meat diet, or a “complicated” diet consisting of more than one food item, for example adding canned food into kibble or items that need to be refrigerated, frozen or warmed up, there will be a small feeding charge.

Do I need to pack bedding?

All rooms include soft, comfortable bedding on a raised bed, which we clean daily on-site. While you are able to bring your own blanket, it is not necessary and can only be used if it does not have foam or stuffing. No large beds as every item must be able to fit in our washing machine for sanitation.

How do you ensure my pet is safe and healthy?

Industry-leading safety and wellness systems keep all our guests healthy and protected. Pets are kept comfortable with year-round climate control and air filtration, while our facility and play yards are protected by 24/7 security and perimeter fencing. Additionally, our highly trained caregivers provide a comprehensive wellness check to our guests every day.

What vaccinations are required?

Your pet’s safety is always our first priority! Meadowlake works closely with local and national veterinarians to stay up to date on new information, trends and more. We require dogs to be up to date on their vaccinations for Rabies, DHLPP (Distemper), and Bordetella. While we do not require the CIV (canine flu) vaccine, we do highly recommend it. We always encourage all pet parents to discuss vaccinations with their preferred veterinarian to ensure your pet remains as safe, happy and healthy as possible.

How quickly do you book?

Meadowlake’s reputation and convenient locations mean that rooms tend to fill fast, especially for holidays and summer trips. We recommend calling as soon as you know what dates you need. You can secure a reservation with a card on file, but no payment is due at the time of reservation, with the exception of extended stays or Stay & Train programs.

Cat Boarding FAQ

Where will my cat sleep at night?

Cats rest easy in our specially designed Kitty Parks and Uptown Kitty Lofts. At both Meadowlake facilities, cats are housed separate from our canine guests for a peaceful, private experience. A dedicated air ventilation system keeps the air clean and fresh for our feline friends. Our cat suites are spacious, multi-level accommodations offering plenty of room to lounge, perch, and play. Large windows bring in lots of natural sunlight for cozy catnaps and views of the outdoors.

Who’s taking care of my cat?

All of our staff members are highly trained, pet-loving professionals who can’t wait to serve you and your pets. Each staff member works in a dedicated department and receives specific training for their position. From Reservation Specialists helping to plan your pet’s vacation to the Activities Counselors playing with your pet and the Lodging Techs serving meals and providing clean accommodations, we all have a part in making you and your pet’s experience meet all your expectations

What about food and bedding?

Each cat is provided clean, comfortable bedding. We serve our guests quality NutriSource Super Premium cat food that even selective eaters enjoy. You’re welcome to bring your pet’s usual food, bagged and labeled per serving, however, if your pet happens to have a raw meat diet, or a “complicated” diet consisting of more than one food item, for example adding canned food into kibble or items that need to be refrigerated, frozen or warmed up, there will be a small feeding charge.

How do you keep my cat safe?

Meadowlake’s facilities feature advanced safety and wellness systems to keep all our guests healthy and protected. Year-round climate control and air filtration ensures a healthy and comfortable environment, while our facility and play yards are protected by 24/7 security and perimeter fencing. Additionally, our highly trained caregivers provide a comprehensive wellness check to our guests every day.

What vaccinations are required?

We require cats to be up to date on their vaccinations for rabies and FVRCP. We also require our guests to be on a flea and tick treatment for the wellbeing of all our furry visitors.

Dog Daycare FAQ

Is my dog eligible for Social Daycare?

Social Daycare is perfect for the playful pup who is spayed or neutered and up to date on vaccines. Schedule a FREE Daycare Evaluation today!

What vaccinations are required?

For the safety of all guests, daycare dogs must be current on the following vaccines; Rabies, DHLPP (distemper), and Bordetella. While we do not require the CIV (canine flu) vaccine, we do highly recommend it.

What should I expect when I arrive?

When you arrive, a Meadowlake team member will walk you through filling out a few forms, in particular some history about your pet. This is a great time to ask any questions you may have as well. Your pup will be taken to Daycare by one of our Daycare Counselors where they will await their evaluation to place them in the perfect play setting for them. Parents should not expect to be able to watch the evaluation as your pet will act differently with you around…not only may they act uninterested in other dogs, they could even become protective of the space in your presence. Our Counselors will take great care of your pet while you are away and contact you once the evaluation process is complete.

What will my dog’s daycare evaluation be like?

Deciphering your pup’s body language is an important part of their daycare evaluation. Your pup’s use of posture, facial expressions, and other cues will give us an understanding of what sort of play environment they enjoy. As they are introduced to different pets, and the daycare counselors, we assess if they are relaxed, having fun, and showing appropriate play behavior. For dogs more socially inclined, they are gradually introduced to the pack and will spend the rest of the day playing and meeting new friends. For pups who enjoy more one on one play time they are invited to do personal daycare. Once your pup has completed their evaluation, we will contact you and let you know how they did. After that, they are invited to join us the rest of the day until you are ready to pick them up.

How do you decide which play program will best fit my dog?

Matching a dog to the most appropriate program involves many factors that our well trained staff analyze. While historically dogs are social, after years of domestication and depending on the dog’s past experiences, not all dogs actually like a social environment. So the first thing we want to ensure is that your pet has fun while at Meadowlake! In addition, we must consider factors like each pet’s size, activity level, play style, and age while placing them in the proper program or social pack.

How will I know how my dog enjoyed daycare?

When you come to pick up, we’ll let you know all about your dog’s fun day out. We’ll tell you how they most enjoyed playing, who they made friends with, the activities they preferred, and what positive developments we notice as they continue to visit us.

What is the next step if I feel like my dog needs more stimulation and enrichment?

Discovery Daycare is a great option for pups who need more engagement and unique daily experiences. With activities planned for every day of the month, pups are sure to be entertained and challenged. Call today to learn more about Discovery Daycare or explore our Events page.

What if my dog is lodging and I would like them to do daycare during their stay?

Both of our locations allow for a seamless transition from lodging to daycare. Pups that have not completed their daycare evaluation can do so once they have been checked-in, though we highly suggest getting their evaluation done prior to their stay. After completing their evaluation a daycare counselor will contact you and let you know what play program was the best fit for your pet. If they enjoyed social daycare then each day they will join the pack to play before returning to their room for dinner and tuck-ins. Both facilities have countless play packages available for parents who prefer not to do daycare during a pup’s stay.

Dog Training FAQ

What’s the benefit of a Training Orientation?

There are many benefits to attending one of our free Training Orientations. First, you’ll walk away with real dog training knowledge you can put into place right away, whether you purchase a training program or not. You’ll learn firsthand the level of passion and dedication our trainers put into their craft and how Meadowlake is able to help achieve your goals.

How do we choose a dog training program?

Choosing your dog’s training program is an important decision, and it’s not one we take lightly. Programs are matched to each dog and family based on factors such as breed, age, past training experience, budget, and most importantly, your goals. Meadowlake Pet Resort provides a large variety of options to fit all your needs.

What’s the cost of dog training?

Our professional training programs start as low as only $125 and include options such as private lessons and our most popular and highly recommended Stay & Train programs. Sign up for a FREE Training Orientation today to get started!

Do you provide ongoing training support?

Yes, our customized training programs come with take-home exercises, informational resources, and live support from our expert team to create meaningful results that last. We also provide access to our Client Training Portal once your dog has gone through our training program.

What if we need more training later?

Meadowlake offers Post Graduate group classes for all graduates of our training program that are perfect to challenge your pet and practice new skills! We also offer Refresher Days while your pet is lodging with us to reinforce what they’ve learned in the past. Call today to learn more!